Privacy Policy

Pawalk operates a platform connecting dog owners ("Customers") with independent dog walkers ("Walkers") to arrange, track, and pay for dog-walking services. This Policy applies to all users of the Service, regardless of role.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We do not collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or sexual orientation — and do not ask for it as part of using the Service.

We process your information where necessary to provide the Service, comply with legal obligations, protect the safety of our users, or where you have provided consent. In particular, we use your information:

• To operate the core Service: matching Customers with Walkers, live tracking during a walk, in-app chat, ratings, and support.
• To verify Walker identity and review dog vaccination records, for the safety of everyone using the Service.
• To process bookings, calculate pricing, and reconcile payments and payouts between Customers, Walkers, and Pawalk.
• To send notifications about your bookings (for example, that a Walker has accepted your walk).
• To investigate and respond to safety reports, disputes, and violations of our Terms of Service.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information. We share information only as described below:

• Between Customers and Walkers.A Walker assigned to your booking can see your dog's profile, pickup location, and your live location during that walk. A Customer can see their assigned Walker's name, photo, rating, and live location during the walk. For a group walk, a Walker can see the profiles and pickup locations of every dog in that group. Neither party can see the other's information outside of a shared booking.
• Service providers.We use Supabase as our infrastructure and database provider, and Expo's push-notification service to deliver notifications. These providers process data on our behalf and are bound to protect it consistently with this Policy.
• Legal and safety purposes. We may disclose information if required by law, or if we believe in good faith that disclosure is necessary to protect the safety of any person, investigate fraud or a reported incident (including suspected theft or other criminal conduct involving a dog during a Walk), or respond to a government request. See our Terms of Service for how Pawalk handles safety incidents.
• Business transfers. If Pawalk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections described here.

Some of our service providers, described in Section 4, may process your information outside Egypt where necessary to provide the Service. Where this occurs, we expect those providers to protect your information consistently with this Policy.

We retain information only for as long as reasonably necessary for the purposes described in this Policy. Booking, payment, and review records are retained even after you delete a dog profile or your account, because they may be needed for financial reconciliation, trust and safety investigations, dispute resolution, or legal obligations. Deleting your account anonymizes your personal identifying information (name, phone number, and photo) and permanently disables sign-in, but does not remove these historical records — see Section 7 below.

Location trails. The detailed location points recorded during a walk are automatically deleted 30 days after that walk finishes. The booking itself is retained as described above.

Photos. Drop-off confirmation photos and photos sent in chat are retained with the booking they belong to, for the reasons given above. Profile photos are removed when you delete them from the app, and are cleared when your account is deleted.

• You can edit or remove your dog's profile and photo, and update your own profile photo, at any time from within the app.
• You can control location, camera, and photo-library permissions from your device's system settings at any time.
• You can turn off push notifications at any time from your device's system settings or the app's own notification settings.
• You can permanently delete your account from Profile → Delete account. This request takes effect immediately: sign-in is disabled and your name, phone number, and photo are anonymized as part of the same request. As described in Section 6, historical booking and payment records are retained.
• You can report another user, or anything you see in a chat, from the Report action in the chat header or from any booking in your bookings list. Reports are reviewed by Pawalk, and we may suspend or remove an account in response.

The Pawalk mobile app does not use advertising cookies. Our website (pawalk.org) does not currently use cookies or analytics tracking either. If this changes, we will update this Policy to describe what is collected and how you can control it.

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and appropriate access controls enforced at the infrastructure level. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you through the Service. Continued use of the Service after a change takes effect constitutes acceptance of the revised Policy.

Questions about this Policy, or requests regarding your personal data, can be sent to pawalk111@gmail.com.